Dear Customers, as required by current legal provisions (art. 88 bis DL 18/2020 as amended), vouchers, if not used within the period of validity established by law to make a new booking, will be refunded.
In order to allow us to fulfill this task, taking into account that the Tour Operator is not in possession of the travellers' personal data to perform a direct refund and also taking into account that it is a sale brokered by a travel agency, we invite you to fill in , in collaboration with your travel agent with whom you made the original booking, the form can be downloaded here. The sending to our company will be handled by the travel agent.
We remind you that HOTELTURIST will reimburse the sums actually received from your agent travel agency. The transfer will be made within 14 days of receipt of the duly completed form.
Any additional sums paid by the traveler to the travel agency and not included in the voucher issued by HOTELTURIST must therefore be requested from the agency itself since it remains available.
If the travel agency where the original booking was made should be out of business or in any case not operational, you will want to send a communication to voucher email@example.com
For the purposes of information on the processing of personal data indicated in the form, it should be noted that the same will be processed only to fulfill the purposes referred to in the refund and will be kept for the time necessary for the purposes of proof of payment.