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VOUCHER

This section contains all the information relating to vouchers and their conditions of use.

Il 24 February 2022 the design of was definitively approved law converting the decree-law of 30 December 2021, n. 228 . The provision contains various provisions for the extension of expiring legislative terms.  The validity period of the voucher is extended from 24 to 30 months from the date of issue recognized - as an alternative to reimbursement - in the event of non-use, for reasons related to the pandemic, of residence contracts and tourist package contracts (article 12, paragraph 2-quater).

1. VOUCHERS

 

Emergency legislation allows Tour Operators to issue a voucher in lieu of a refund or a replacement package of equivalent or higher quality. TH Resorts of Hotelturist Spa ("TH Resorts") will therefore issue the voucher to be used as required by the emergency legislation (see Law Decree 18/2020 converted into Law no. 27 of 24 April 2020, as subsequently amended ).. As specified by the Decree, the voucher "fulfills the related repayment obligations and does not require any form of acceptance by the recipient.”. The Tour Operators therefore maintain the rights of Travelers to make their trip.

2. OTHER FEATURES COMMON TO ALL VOUCHERS

 

  • Vouchers are valid for bookings and departures within 30 months from the date of issue, unless a different longer term may be subsequently provided for by the legislator.

 

  • Vouchers are strictly nominative.

 

  • Vouchers are non-refundable during the validity period.

 

  • Vouchers bear the same number as on the original booking. They can be used for a TH Resorts/Touring Club Italiano reservation released from the original destination, and therefore on any destination of the TH Resorts and Touring Club Italiano programming, present in the current and future catalogues, if no restrictions have been placed by carriers and suppliers of the tourist services included in the destination of the original travel package.

 

  • The voucher can be combined with offers from the catalog and with other promotional initiatives.

 

  • If the new booking amounts to an amount lower than the value of the voucher, a new voucher will be issued for the difference, to be used according to the conditions indicated above; if, on the other hand, the new booking amounts to an amount higher than the value of the voucher, the price difference must be integrated.

 

  • The voucher can be transferred. It is possible to download the voucher transfer form between client and agency.

VOUCHER REFUND INFORMATION

 

 

► DID YOU BOOK THROUGH A TRAVEL AGENCY?

Dear Customers, as required by current legal provisions (art. 88 bis DL 18/2020 as amended), vouchers, if not used within the period of validity established by law to make a new booking, will be refunded.

In order to allow us to fulfill this task, taking into account that the Tour Operator is not in possession of the travellers' personal data to perform a direct refund and also taking into account that it is a sale brokered by a travel agency, we invite you to fill in , in collaboration with your travel agent with whom you made the original booking, the form can be downloaded here. The sending to our company will be handled by the travel agent.

We remind you that HOTELTURIST will reimburse the sums actually received from your agent travel agency. The transfer will be made within 14 days of receipt of the duly completed form.

Any additional sums paid by the traveler to the travel agency and not included in the voucher issued by HOTELTURIST must therefore be requested from the agency itself since it remains available.

If the travel agency where the original booking was made should be out of business or in any case not operational, you will want to send a communication to voucher refund@th-resorts.com

For the purposes of information on the processing of personal data indicated in the form, it should be noted that the same will be processed only to fulfill the purposes referred to in the refund and will be kept for the time necessary for the purposes of proof of payment.

► HAVE YOU BOOKED DIRECTLY WITH TH RESORTS?

Dear Customers, as required by current legal provisions (art. 88 bis DL 18/2020 as amended), vouchers, if not used within the period of validity established by law to make a new booking, will be refunded.

In order to allow us to fulfill this task, it is necessary to send an email to voucher refund@th-resorts.com with the indication of the bank details on which you wish to receive the credit. To this end, we invite you to fill in and submit the form can be downloaded here. The transfer will be made within 14 days of receipt of the duly completed form.

For the purposes of information on the processing of personal data indicated in the form, it should be noted that the same will be processed only to fulfill the purposes referred to in the refund and will be kept for the time necessary for the purposes of proof of payment.

3. OTHER INFORMATION

 

- the provisions (art. 88 bis of the decree-law of 17 March 2020) constitute necessary enforcement rules, i.e. provisions whose respect, within the framework of Community law, is considered crucial by a country for the protection of its public interests, to the point of requiring their application to all situations that fall within their scope, whatever the law governing the contract.

-  A fund has been set up at the Ministry of Cultural Heritage and Activities and Tourism for the compensation of consumers holding vouchers that have not been used upon expiry of validity and have not been reimbursed due to the insolvency or bankruptcy of the tour operator or the vector. The criteria and methods of implementation and the extent of the compensation are defined with a specific regulation adopted by the Minister for Cultural Heritage and Activities and for Tourism, in agreement with the Minister for the Economy and Finance and with the Minister for Infrastructures and transport.

-  For further information, contact your Travel Agency or Booking Portal directly.